Are the electronic products sold on your site authentic and brand new?
Yes, all our products are 100% genuine, sourced directly from authorized distributors. Every item comes in its original factory-sealed packaging with a full manufacturer warranty.
How long does delivery take within Qatar?
Delivery within the Al Khor and RLIC areas is completed within 24–72 hours.
Orders shipped outside Al Khor are delivered within 3–4 business days.
What is your return policy if I change my mind?
In accordance with Qatar Law, you can return unopened items in their original packaging within 7 days of purchase. Please note that for hygiene and security reasons, electronic items cannot be returned once the seal is broken.
How do I claim a warranty for a defective product?
Mobile Phones are covered by a one-year warranty.
For complete details regarding warranty coverage, returns, exchanges, and applicable conditions, please refer to our Return & Warranty Policy, available in the footer of our website.
Which payment methods do you accept?
Current payment method is Pay by card upon delivery.
Can I track my order after it has been placed?
Absolutely. Once your order is dispatched, you will receive a tracking link via email or SMS. You can also monitor your order status directly through the “My Account” section on our portal.
What should I do if my product arrives damaged?
Please inspect your package upon delivery and notify the courier immediately if there is visible damage. Contact our customer service within 24 hours with photos of the damage, and we will arrange a swift replacement.